I want to join one of your gyms on the pre-opening offer, how does this work and why do I have to pay before it opens?
Xercise4Less offers special pre-opening membership options, but these have limited availability. These memberships offer reduced monthly amounts, and flexible contract options. In both cases giving you the opportunity to make great savings. By joining now and paying our small administration fee this guarantees your membership at the promotional rate for the life of your membership with us.
What gym equipment do you have?
At Xercise4Less we don’t do queuing, so you will see each of our clubs has up to and over 400 pieces of equipment, to ensure you can get on and achieve your goals rather than waiting around.
From treadmills, steppers and cross-trainers, to free weights, Kettlebells and TRX machines. We offer training equipment for everyone.
Do you have classes?
Yes we do! We are committed to bringing you the most up to date timetables, with a minimum of 200 classes per month for our members in some of the largest studios in the country (check out our Leeds clubs for our studio that can take over 300 in a class!)
Our classes Range from Bokwa, Zumba and Boxercise to BODYPUMP, Cardio conditioning and combat classes. Check out our club timetables and get involved!
Do you have free weights?
Yes. All of our clubs have a good range of free weights, with the majority of clubs stocking weights up to 75kg.
We have gone all out and even put full boxing rings in the majority of our clubs.
You are half the price of the other gyms in the area and twice the size - what’s the catch?
There really is no catch, we give you the biggest and best facilities in the area at the lowest prices by removing the things you don’t use and giving you more of the things you actually want.
Will your gym be staffed? Lots of low cost clubs now have no or very little staff to help you?
Yes. We pride ourselves in our staff and customer service. There will always be staff on hand whenever we are open, from reception to membership teams, through to full personal training teams, we even have our own in house cleaning teams to make sure the place is spotless on every visit.
Can I try the gym out before joining it?
Yes. Give one of our membership team a call to book in for a free no obligation day pass, please "Find your local gym" for the relevant clubs contact details.
Do you supply paper towel dispensers to wipe down equipment?
No. Moving forward in our efforts to become a greener company, we have removed paper towel dispensers from our clubs and as an alternative you can purchase a Xercise4Less sweat towel from reception for just £3!
Do you offer student discount?
Yes, we do. However this discount is not available online and can only be obtained in club, on production of a valid NUS Extra card.
Student discount means you get to use all our facilities fpr £9.99 per month on a full peak 12 month contract.
Please contact your local club and speak to one of the membership team for further details.
Will I be shown how to use the gym equipment?
Yes, we provide a free half hour group induction, given by a qualified personal trainer in which we will show you how to operate the equipment, should you require this. You can book this induction session online through the members log in at the top the page.
If you are below the age of 18 we require you to book in for an induction to make sure you train safely while using the facilities. Any one aged 18 and over will not have to attend a Induction but we do reccomend that you arrange one if you are not a seasoned gym goer or haven't been for sometime.
Will I get a programme given to me on my induction?
We have a number of programmes tailored to your goals and needs for sale in our online shop or on reception. So if your goal is to Get Strong, Get Ripped, Get Fit, Get Trim, or to Get Toned, we have a programme for you!
Are there changing facilities in each Xercise4Less?
Yes we provide comfortable changing facilities which include showers, toilets, hairdryers and plug sockets (for those who like to bring their own).
Are there lockers?
Yes, you can purchase a padlock from each of our Xercise4Less clubs. Lockers are located in the changing rooms and are only to be used for the duration of your training session.
Does the facility include sauna, steam, spa and pool?
No. We are offering a high quality exercise and gym facility only, with a no 'frills and fuss' approach. This allows us to give you the highest value membership in the area at the lowest cost.
Will personal training be available?
Yes, this is available at an additional cost of approximately £25-£40 per hour, depending if it is part of a group booking, a series, or on a one-to-one basis, and on the experience of the Personal Trainer. You can contact the Personal Trainer directly at each Xercise4Less, please see your local club for details.
Do Xercise4Less offer classes?
Yes we do! We offer a wide variety of classes at each of our sites, please consult your local club for details. We always guarantee a minimum of 40 of the most up to date classes per week at all of our clubs.
Do Xercise4Less offer Car Parking?
Yes, at the majority of our sites we offer extensive parking for those wanting to come by car. Why not leave the car at home though and use your journey to the gym as your warm up?
I have joined, how do I activate my online account and begin booking classes?
This can be all done online with a click of a few buttons. The process is straight forward, however if you're having issues please follow these guidelines to activate your Xercise4Less account and begin booking into the class schedule system right away.
I have now joined on one of your pre-opening offers, the club is not open yet, when will my first direct debit be taken?
Xercise4Less will process your first direct debit 30 days after joining the club. We understand in pre-opening cases that you have made a payment for a club that hasn’t opened yet therefore your next payment will be 30 days after the opening date. This ensures that you don’t lose out on anything financially and if you’re not happy with the facilities/service you can always cancel within your 14 day cooling off period (this will start on the day the club opens). If you have deferred your start date the cooling off period will start from the date you start.
Can I freeze my membership?
Yes you can.
Simply give us 14 days notice and on your next Direct Debit date your membership can be frozen 1 month at a time for up to 6 months within a 12-month period. The cost is £5.00 per month but if it is for a medical reason (with medical note) we will do it for free!
Your membership will then continue as normal at the end of the ‘freeze period’. Please see the staff in your local club for more details. Please provide any supporting evidence to freeze your membership to the member of staff on the front desk.
Any freeze request will not be actioned until the appropriate proof is provided and received at Head Office.
A freeze period does not affect the minimum number of direct debit payments the member is due to make. The freeze period will be added onto the end of the contract.
The only members that will not have to pay the £5.00 per month fee are:
*Those with a Medical note from their Doctor or Midwife advising that they cannot train for a period of time, or if you are student please provide your student photo ID.
If I no longer want to be a member of Xercise4Less how do I cancel my membership?
It's very simple. Click here to be directed to our cancellations form.
Can my children join Xercise4Less?
Yes, children aged 13 and over can join Xercise4Less, we do however have strict health and safety requirements for anyone under the age of 18.
Please see below.
Members aged between 13 and 15:
Must be accompanied by an adult at all times
Can use the Cardio machines and the resistance machine.
Can not use the free weights.
Members aged between 16 and 18:
There are no restrictions for anyone aged 16 and over, however all members aged 18 and under must have an induction with one of our Personal trainers before they take part in any activity at the gym.
From the age of 16 children are classed as full members and have the same privileges as all our other members.
Please be aware that in order to enter into a contractual membership with us, you need to be over the age of 18.
If I don’t want to stay a member of Xercise4Less once I have joined on a pre-opening offer what should I do?
All our on-line monthly gym memberships have a 14 day ‘cooling off’ period, to give you the peace of mind that if it’s not right for you, then you are not tied into a lengthy membership that you do not want or won’t use. In cases of the pre-opening memberships, the 14 day period runs from the date of opening. Please note: if you do cancel in your cooling off period any fees paid are entirely refundable but you wont be entitled to use the facility any longer.
Is the Xercise4Less website secure?
Yes, the membership application form on the website is secure. Any details will be fully encrypted and your Personal and Banking details will be kept private.
Do you have a Corporate or Team Membership Schemes?
Yes we do, even though our membership fees are so low we can always do something to make your workforce/team a healthier one. We require a minimum of 10 people from any association to enter into the scheme, get 100+ on board and we can do an even better rate! Please see your local clubs sales manager to discuss this option further.
When I join will I be issued with a Xercise4Less membership card?
No. We operate the highest standard of security at all our sites, this involves a 6 digit pin and a photo, without both of these members cannot gain access to our clubs making us one of the safest health club operators in the market.
Can I share my access details with someone else?
No. Your 6 digit pin is linked to the photo on the system, without both being present our entry system will deny the person access, our reception teams are on hand to help with any problems when accessing our facilities.
What happens if I forget my pin number?
Don’t worry, it's really easy to find again! If you log back into our Members Area with the log in details provided, and click "Settings" then "My Account" and you're pin number to access the club will be at the bottom left hand side of the screen.
When I go to book a class, it sometimes says that a class is unable to be booked onto, why is this?
Upon joining it may seem that beyond the first week there are no classes available to book onto.
Please bear in mind we do have a system where bookings are restricted to only 7 days in advance, so as to let the current weeks class finish and participants to get home before re-booking (we originally had some issues with people trying to book for the next week whilst they were in their current class!)We do this to make it fair to all members who may be unsure when booking classes.
Can I bolt all the other clubs onto my membership or can I just use my home club?
We are pleased to announce that as of the 1st February 2014, all members will have access to all Xercise4Less clubs throughout the UK with just their one standard membership!*
*T&C's apply, not available for members who signed up using certain promotions.
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