Why can’t I cancel my direct debit and not get charged?
Within the terms & conditions of your membership we state that all DD’s must remain live until we receive your notice to cancel. We need the required 30 days’ notice for us to process your cancellation and final payment made. By cancelling the direct debit this will stop us from doing so and will incur administration fees that we really don’t want to charge you… Please do not cancel your direct debit and allow us to process your cancellation through the correct administration process.
To cancel your membership, you can submit your 30 days notice here.
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