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Our appeals policy

Manager of your club, you have the right to appeal their decision.

Please email [email protected] or put your appeal in writing via recorded delivery to:

Complaints Department
XERCISE4LESS Head Office
1 Kirkstall Industrial Estate
Kirkstall Road
Burley
Leeds
LS4 2AZ


Please include any supporting evidence to ensure we can look into your complaint in as much details as possible.


We then have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Ombudsman.

What will happen next?

  1. We will send you an email (letter if specifically requested) acknowledging receipt of your complaint within three days of receiving it asking for further information if we require it & enclose a copy of this procedure.

  2. We will then investigate your complaint. This will involve passing your complaint to one of our committed customer support agents who will review your matter file and speak to the member of staff who acted for you.

  3. We will contact you and explain the outcome of your appeal and the resolution we have reached.
  1. If you are still not satisfied, you can contact the Citizens Advice Bureau (https://www.citizensadvice.org.uk) or most relevant Ombudsman to get further help and advice about your situation.

You can request an early cancellation via the website here.

 

 

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