I wish to raise a complaint - what do I need to do?
We are committed to providing a high-quality service to all of our members. When something goes wrong, we need you to tell us about it. This will help us to improve our service to you.
If you have a complaint, please email your local Xercise4less General Manager with the details.
You can find these contact details by going to Find a Gym and choosing the location option for your home club (where you first signed up).
We require all complaints to be in email form so that there is a record of correspondence.
Your general manager will respond to you within 5 working days with their findings and to arrange any further discussions. If you are unhappy with the resolution that has been offered by your General Manager you can follow our appeals process as follows.
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