FAQ

What gym equipment do you have?

Check out our Gym Equipment page to see our range of equipment.

Will I be shown how to use the gym equipment?

Yes, we provide a free half hour group induction given by a qualified trainer in which we will show you how to operate the equipment, should you require this. You can book this induction session when you join or on your first visit to the club.

Are there changing facilities in each Xercise 4 Less?

Yes we provide comfortable changing facilities which include showers, toilets, hairdryers and plug sockets (for those who like to bring their own).

Are there lockers?

Yes, you can purchase a padlock from each of our Xercise 4 Less clubs. Lockers are located in the changing rooms and are only to be used for the duration of your training session, we do however provide more permanent lockers that you can rent on a month by month basis if you wish to keep things on site overnight or for any length of time.

Does the facility include sauna, steam, spa and pool?

No. We are offering a high quality, exercise and gym facility only, with a no 'frills and fuss' approach. This allows us to give you the highest value membership in the area at the lowest cost. Why pay extra for facilities you don’t use?

Will personal training be available?

Yes, this is available at an additional cost of approximately £25-£40 per hour depending if it is part of a group booking, a series, or on a one-to-one basis, and on the experience of the Personal Trainer. You can contact the Personal Trainers directly at each Xercise 4 Less, please see your local club for details.

Do Xercise 4 Less offer classes?

Yes we do! We offer a wide variety of classes at each of our sites, please consult your local club for details.

Do Xercise 4 Less offer Car Parking?

Yes, each of our sites offer extensive parking for those wanting to come by car. Why not leave the car at home and have your journey to the gym as your warm up?

I want to join one of your gyms on the pre-opening offer, how does this work and why do I have to pay before it opens?

Xercise 4 Less offers special pre-opening membership options but these have limited availability. These memberships on our pre-opening prices offer reduced monthly amounts and flexible contract options in both cases giving you the opportunity to make great savings. By joining now and paying our small administration fee this guarantees your membership at the promotional rate for the life of your membership with us.

I have now joined on one of your pre-opening offers, the club is not open yet, when will my first direct debit be taken?

Xercise 4 Less will process your 1st direct debit 30 days after joining the club. We understand in pre-opening cases that you have made a payment for a club that hasn’t opened yet therefore your next payment will be 30 days after the opening date. This ensures that you don’t loose out on anything financially and if your not happy with the facilities/service you can always cancel within your 14 day cooling off period (this will start on the day the club opens). If you have deferred your start date the cooling off period will start from the date you start.

Can I freeze my membership?

Yes you can at a cost of £5.00 per month for a minimum of 1 month and a maximum of 6 months and if its for a medical reason we with a medical note and we will do it for free!

If I no longer want to be a member of Xercise 4 Less how do I cancel my membership?

It’s very simple, if you have fulfilled your commitment to the membership you have joined on then simply place your 30 day cancellation notice in writing to the relevant club. There is no need to cancel your direct debit with the bank, we will do everything for you at this end making life as simple as possible for you. If you wish to have confirmation of any amendments to your account at any stage please contact your relevant clubs operations manager or email retention.headoffice@xercise4less.co.uk

Can my kids join Xercise 4 Less?

Yes from the age of 13 as long as they are accompanied by a parent or guardian, from the age of 16 they are classed as full members and have the same privileges as all our other members.

If I don’t want to stay a member of Xercise 4 Less once I have joined on a pre-opening offer what should I do?

All our monthly gym memberships have a 14 day ‘cooling off’ period to give you the peace of mind that if it’s not right for you then you’re not tied into a lengthy membership that you don’t want or won’t use. In cases of the pre-opening memberships, the 14 day period runs from the day of opening. Please note this does NOT apply to annual memberships due to the discount given at the point of sale you cannot cancel your annual membership, you can however transfer your annual membership to a friend or family member by paying the appropriate admin fee.

Is the Xercise 4 Less website secure?

Yes, the membership application form on the website is secure. Any details will be fully encrypted and your Personal and Banking details will be kept private.

Do you have a Corporate or Team Membership Schemes?

Yes we do, even though our membership fees are so low we can always do something to make your workforce/team a healthier one. We require a minimum of 10 people from any association to enter into the scheme. Please see your local clubs sales manager to discuss this option further.

When I join will I be issued with a Xercise 4 Less membership card?

No. We operate the highest standard of security at all our sites, this involves a 6 digit pin and a copy of your fingerprint, without both of these members cannot gain access to our clubs making us one of the safest health club operators on the market.

Can I share my access details with someone else?

No. Your 6 digit pin is linked to the print on the system, without both being present our entry system will deny the person access.